Storyline 360
Access The Portal & Library Links
This endeavor was conceived to offer valuable assistance to both new and potential students of the client. The cornerstone of this effort is an engaging simulation, crafted using Storyline 360, seamlessly integrated into a comprehensive eLearning course within Rise 360.
Its primary objective is to provide clear and user-friendly guidance on the process of logging into the student portal and accessing the school library.
Info
Audience: New & Perspective Students
Tools used: Articulate Storyline 360
KPI: To decrease student calls by 50% inquiring how to access the library.
The Problem
Students were frequently forgetting their login credentials for both the student portal and library services, leading them to contact staff for assistance. This back-and-forth communication not only placed a burden on staff but also led to a decline in overall staff productivity.
The Solution
Following discussions with admissions counselors, coaches, and fellow staff members, it became evident that students required a readily accessible resource to guide them through the process of accessing the library. To address this need, I suggested developing an interactive simulation using Storyline 360, providing students with a user-friendly reference they could revisit as needed.
Subsequently, I integrated this simulation within a dedicated “Library Resources” section within a Rise 360 course that I meticulously crafted. This comprehensive course not only provided step-by-step directions but also imparted a deeper understanding of library usage.
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